Business Terms & Conditions & Frequently asked questions:

 

Company details:

 

Ruffles Accessories

4 Minstead Close

Martins Heron

Bracknell

Berkshire

RG12 9FE

United Kingdom

 

Tel: 01344 457843

 

Copyright:

 

All of the designs, products, images and website content are the property of Ruffles Accessories.  Any infringement of our copyright will be vigorously pursued.

    

Purchase of products on-line:

 

All of the accessories in our collection are handmade to order and will be made just for you – please allow up to 5 weeks for delivery of handmade items (If you need your order despatched urgently please let us know and we will be happy to do all we can to meet your deadline.).  

 

Once you have placed your order on-line You will receive an electronic  confirmation.
- You will receive notification of the despatch date of your order and colour choice confirmation within 1-2 working days of placing your order.

Purchase of products off-line:

Alterntively we can take you order by phone on: 01344 457843 or by email: sales@lulabula.com .  Once we have received your order you will receive a copy of your invoice and despatch date. We can accept payment over the phone by credit / debait card or by cheque (GBP) posted to us at the above address.  Please allow 7 days before despatch for cheque clearance.

Payment:

When you make a purchase on-line you will be taken to a secure server where you will be asked to provide your delivery and credit card details.   All of our prices are shown in GB pounds.  

If you would rather pay by credit card over the phone we are happy to take payment on: 01344 457843.

 

Alternatively we can accept payment by cheque (GBP) made payable to: Ruffles Accessories and sent to:

 

Ruffles Accessories

4 Minstead Close

Martins Heron

Bracknell

Berkshire

RG12 9FE

 

Card security:

 

We are committed to ensuring the security and privacy of information given to us by our customers.   We use the world renowned Protx system to process all payments.   Your credit card details are transferred straight from your computer to Protx’s secure server using SSL encryption.   Protx adhere to the most stringent levels of fraud screening and ensure that all of your details remain secure throughout the entire transaction.

 

In Stock: Please note that the In Stock facility of our website allows you to place an on-line order but does not mean that the item is actaully 'in stock'.  All of our accessories are handmade to order.  Please see below for delivery times or contact sales@lulabula.com to find out how quickly we can have the design that you want made for you.  If you need more than one of any item please contact us and we will update the stock figure to allow you to buy as many of a design as you would like on-line.

 

Delivery:

 

Tiaras & hair accessories - handmade to order please allow 21 days for delivery.  If you require urgent delivery please advise us and we will be happy to get your accessories to you on time. We are happy to work on orders urgently and can despatch within 2 - 3 days when required - there is no extra charge for our urgent design service.

 

Jewellery - usual delivery  - 2-3 working days (but please allow up to 7 days for some handmade items).  If you require urgent delivery please advise us so that we can prioritise your order.  Add urgent delivery details eg. the date that your order is needed by in the comments box when you order on-line or email: sales@lulabula.com to request urgent delivery.

 

 

T iaras & Hair Accessories :

Due to the popularity of our designer service we are currently quoting 2 - 3 weeks despatch time for all handmade orders.   All Tiaras and hair accessories are handmade to order to your own specification.   (You will be advised on the despatch date once we have received your order). However, if your order is urgent please advise us and we will work to get your accessories to you in time.

 

Hair vines & hair pins

 

Orders for hair vines and hair pins can usuallly be despatched with 2 - 3 working days.  At busy periods you will be advised if there is agoing to be a delay with your order.  If you need your hair vine or hair pins urgently please add a note in the comments box when you order on-line or email: sonia@lulabula.com to request urgent delivery.

 

Designer Jewellery :

All designer jewellery is handmade to order to your own specification. Usually delivery is within 7 days. (You will be advised on the despatch date once we have received your order). If your order is urgent please let us know and we make sure that we get your accessories to you in time.

 

Keepsake Gifts:

The accessories in our keepsake gift section can usually be despatched within 2-3 days for special occasions - christenings, first holy communion, confirmation, 18th and 21st birthdays.  Please add a note in the comments box with your order to let us know that you need your order urgently.

 

Special note:  The jewellery that we design for children is not suitable to be worn by children under 36 months due to small parts. 

 

All orders will be delivered by Royal Mail first class recorded delivery which will require a signature upon arrival.  If you need guaranteed urgent delivery please choose the Special delivery option which is guranteed by Royal Mail.

 

Delivery Charges:

 

UK Recorded delivery – Royal Mail First Class Recorded delivery usually 1 – 2 days £2.95 - order is not insured

(This is not recommended for valuable or urgent orders). Suitable for hair accessories and smaller orders.  On rare occasions parcels can take up to 15 days to be delivered by Royal Mail. Ruffles Accessories cannot be held responsible for non delivery of recorded delivery items.

 

UK Special delivery - Guaranteed delivery 1 working day - includes insurance £4.95

 

Europe and Rest of the World - International signed for by Royal Mail.

 

Late or lost deliveries –

 

In the event that your order is lost /delayed in the post please contact us either by email: sales@lulabula.co.uk or on: 01344 457843 and we will give you the delivery number to track with your local post office. We regret that we cannot be held resposible for items that are lost in the post using Royal Mail recorded delivery- if you would like to insure your order please choose UK - Special delivery service.

 

Packaging:

 

All items are beautifully gift packaged in our signature ‘Lula Bula’ boxes at no extra charge.

 

Returns Policy:

 

Damaged / Faulty items:

 

In the unlikely event that your order is damaged or faulty in any way when it reaches you please contact us immediately by email or telephone and return the order to us in its original packaging within seven days of receipt. We will arrange to replace it to the value of your purchase.   We regret that we cannot refund the return postage costs.

 

Returns policy - Designer Products :

 

All of the designer accessories on our website are handmade to your own specifications and therefore cannot be refunded or exchanged.   Handmade items are exempt from the ‘Distance Selling Regulations’.   For more information please visit the Office of Fair Trading website.

 

Choosing colours:

 

Once you have chosen which items you would like to have designed for you it’s time to choose your colours – there is no extra charge for making any of our designs in your own colour combinations – choose as many as you want!To make the whole process easier we are happy to send you a colour chart or colour samples so that you can match them to your colour scheme.  For samples please email: sonia@lulabula.co.uk  or phone: 01344 457843. If you can't see the colours/ materials that you need in your design in our list please contact us as we are always happy to source colours to match any colour scheme.

 

Some of the Colour choices - an endless selection of the most gorgeous colours for our designer tiaras, hair accessories ane jewellery...below is a list of some of the colours available - if you would like to request any other colours please contact us: sales@lulabula.com

 

Wire:

*Sterling Silver / Silver Plated / Gold plated / *Lacquered gold wire use of these options sometimes has an extra charge.

 

Swarovski crystals:

 

Clear / Clear (ab) / Winter white / Opal , Metallic Silver, Shades of pink: ( Rose / Light rose / Rose alabaster )   Shades of purple: ( Light amethyst / Amethyst / Lilac / Tanzanite / Rich purple), Shades of blue: (Light sapphire / Sapphire / Capri blue / Aquamarine / Turquoise / Blue Zircon)   Shades of brown / gold: (Light Colorado topaz (antique gold), Smoked topaz, Golden shadow / Copper crystal), Shades of Green: (Olivine / Peridot / Emerald / Pacific opal / Tourmaline / Erinite / Chrysolite).   Spring shades: Lemon yellow / Light Peach , Shades of red: ( Siam red / Light siam red / Ruby / Garnet).   Black (jet) / Shadow crystal (light grey) / Black diamond (charcoal grey),  Autumn shades:(Burgundy /Indian red /Smoked topaz, Antique gold, Topaz (orange), Light topaz (yellow).

 

Swarovski crystal hearts:

 

Clear / Clear (ab) / Rose / Aquamarine / Siam Red / Amethyst / Light Amethyst / Sapphire / Tanzanite / Fuchsia / Garnet

 

Swarovski crystal drops :  Clear / Clear (ab) / Rose / Sapphire / Aquamarine / Siam Red / Emerald / Amethyst / Jet (black)

 

Swarovski crystals pearls / faux pearls.

 

Ivory / White / Dusky pink /

 

Semi-precious stones : Clear crystals quartz, Rose quartz, Mother of pearl, Aquamarine, Blue topaz, Turqoiuse, Blue lace agate,    C itrine, Amethyst, Cape amethyst, Soo chow jade, Green adventurine, Peridot, Tiger’s eye.

 

Glass hearts:

 

Clear / Pink / Turquoise / Amethyst / Pale green / Brown / Gold / Red / Emerald

 

Leather Cord for pendants:

 

Pink / Red / Lilac-blue / Turquoise / Light brown / Dark brown / Black

 

Cotton Cord for Lariats :

 

Lemon / Light pink / Dark pink / Red / Purple / Olive green / Turquoise / Light blue / Dark blue / Brown / Black.

 

We can also source other colours / beads / crystals / semi-precious stones / ventian / Glass hearts for you at no extra charge – we hope that we’ve thought of everything to help you and to make your choice of the perfect accessories as easy as possible– let us know if there is anything else that you need that we haven’t thought of!

 

We aim to keep our colour stock levels high from time to time due to unforseen circumstances certain colours may be out of stock - we will advise you if the colours that you've chosen will cause a delay to your design.

   

Frequently asked questions:

 

Can I have other colour combinations in a design? – Yes, you can choose any colour combination/s that you would like at no extra charge.

 

When I place my order how do I let the designer know the colours that I’ve chosen?    Please list any special requests or colours choices in the comments box when you place your order - alternatively email our designer sonia@lulabula.com  to discuss any design / colour requirements.

 

How will I know what colours to choose? – We are happy to send out a selection of suitable samples to match your chosen colour scheme so that you can choose exactly the right combination.

 

How will I know that the tiara will fit me?   - Every tiara band is handmade with tiara wire and is flexible so not only will it fit any size head (from child to adult) but it will also be easy for the hair stylist to position on the day.   Each tiara has a loop at each end of the base for Kirby grips / pins to be positioned.

 

Will the tiaras fit younger bridesmaids?   Yes, the tiara bands are flexible to fit even the smallest bridesmaid.   For very little bridesmaids an alice band version of a tiara might be more suitable.

 

How can hair pins be positioned in my bridesmaid’s hair? – The hair pins are easily positioned in any length of hair – use two Kirby grips crossed over each other to hold firmly in place.

 

Can you design smaller version of the tiaras for bridesmaids?   Yes, we can design smaller and less intricate versions of any of our tiaras so that your bridesmaid’s tiaras will complement your own - without stealing the limelight!

 

Can you re-design any of the tiaras from your collection?   Yes, we are happy to re-design any of our designs if you need something changed or even if you would like us to combine ideas from different designs – anything and everything is possible!   

 

Can you create a design from my ideas / from pictures that I've been inspired by? Commisions / Bespoke orders:  If you have an idea that you would like us to work on we are happy to create a design from your ideas and email you digital pictures for your approval. We are happy to work on bespoke orders - if you would like to commission a piece of jewellery / tiara / hair accessoriy or fascinator please contact our designer.

 

Can you design jewellery to match my tiara just for me? - Of course we can!  If you have an idea for some accessories that will match your tiara we are happy to work on some designs for you!

 

Can I have a longer / shorter chain with a pendant? - of course you can - sterling silver curb chains are available in 14" / 16" / 18" / 20".  Sterling silver snake chains are available in: 15" / 16" / 18".  Contact us and we will be happy to add a different length of chain to your order!

 

Will the accessories come gift wrapped? - Every accessory comes in our signature 'Lula Bula' gift box at no extra charge.

 

Can I return items if they aren't sutable? - Unfortunately items from our tiaras / hair accessories / designer jewellery sections cannot be returned as they are handmade to order just for you in whichever colours you have chosen.

 

What if I have any other questions?  - We are happy to help you - we pride ourselves on our prompt, friendly service - if you have any questions about any aspect of ordering your accessories or would like to discuss some design ideas please do get in touch with Sonia on: 01344 457843 or email: sonia@lulabula.com

 

Wholesale:

We are more than happy to supply independent retailers with our designer products - if you are interseted in becoming a stockist of our exclusive collection please contact sales@lulabula.com   We only ever supply one outlet in an area - so please check with us that we do not have any other stockists for your area.

We supply a small network of art galleries, wedding outlets, prom outlets first holy communion outlets and gift shops.

Don't let talk of the credit crunch spoil your wedding plans!!   Coming soon...handy tips to help you to save money on your wedding day! Lots of our brides are very concerned about the effect of the credit crunch on their wedding budgets - they have been giving us some of their ideas to help keep costs to a minimum - we are collating these ideas and will be adding an article to our website to help you to keep within your budget and still have the wedding day of your dreams!